Why we need your help
This tool is in its development phase. It was created using data from the London social prescribing tool. However, we know that data can be limited and that service details change rapidly.
To ensure this directory is as accurate as possible, we are running a beta- testing phase, asking service providers to check and update their details.
We invite you to explore the app and check your organisation’s listing. Specifically, we want to ensure:
- Website address is correct.
- Contact details are included where they are available (ie phone, email, text/Whatsapp).
- Your borough coverage is accurate (services are represented as “London-wide / all boroughs” by default).
- Service description and the types of support clearly reflect the support you offer.
- You provide an address (or just a postcode) if you have a location you can share – this will enable the interactive map.
How to access
You can access the finder instantly on your phone or computer. It’s free, and no login is required:
- Mobile and tablet: www.appsheet.com/newshortcut/31431f6a-c469-466e-bee7-d2efb814c6ba You may be prompted to install AppSheet
- In a web browser: www.appsheet.com/start/31431f6a-c469-466e-bee7-d2efb814c6ba
How to provide feedback
To tell us about a new service you offer for Londoners who are living with HIV, or update an existing listing, please send us your latest information: HIVservicesfinder@fasttrackcities.london
With your input, we can offer a high-quality, reliable resource for everyone who needs it. We are grateful for your time and commitment to improving support for people living with HIV across London.
Frequently asked questions
1. What is the London HIV Services Finder?
The London HIV Services Finder is a free, online directory that helps people quickly find services and support for those living with HIV across London. It includes information on support organisations, healthcare services, community groups, and more—all in one place.
2. Who is the Finder for?
It is designed for people living with HIV, people supporting someone living with HIV, healthcare professionals, support workers, and community organisations. Anyone can use it, no registration is required.
3. Do I need to sign in to use the Finder?
No. You do not need to sign in or create an account. The Finder has been designed as a public tool with no login requirement, so you can access information quickly and easily.
4. Why am I seeing a consent screen or login prompt?
When opening the Finder, you may see a screen asking you to accept permissions related to your device. This is a standard technical requirement from the platform hosting the app (AppSheet/Google) and relates to device compatibility, not your identity. It does not collect or store personal information about you. If you click “Accept”, you will be able to access the Finder anonymously. If you click “Cancel”, the system may redirect you to a login page as a default security fallback.
5. What personal data does the Finder collect?
The Finder does not request, track, or store personal data from people browsing services. You can explore listings fully anonymously once you proceed past the initial technical prompt.
6. Do I need to download an app to use the Finder?
No. The Finder is a web-based tool and works in any browser on phones, tablets, and desktop computers. Some devices may prompt you to install or add it to your home screen for convenience, but this is completely optional.
7. Will installing the app affect my privacy?
No. Installation is optional and does not change how your data is handled. Whether you use it in a browser or install it, you are not required to log in and your personal data is not collected when browsing.
8. Why can’t I access the Finder on my work computer?
Some workplace networks or firewalls may restrict access to certain web applications. If you experience issues, try accessing the Finder on a personal device or contact us so we can investigate and improve access.
9. Where does the information in the Finder come from?
The London HIV Services Finder was initially developed using data from the London social prescribing tool (sourced Feb 2026), which brings together information on health and community services across the city: View the London social prescribing dataset
As service information can change frequently, the Finder is currently in a beta (testing) phase. We are working with organisations to check and update their listings, improve accuracy and completeness, and ensure services are clearly described and easy to access. This means the directory is continuously improving with input from service providers across London.
10. Why might some information be missing or out of date?
Because the Finder is built using existing datasets (including the London social prescribing tool), some listings may be incomplete, contain outdated details, or not yet reflect recent service changes. We are actively addressing this through our beta testing phase, inviting organisations to review and update their information.
11. How do you keep the information up to date?
We rely on collaboration with service providers to keep the Finder accurate. Organisations are encouraged to review their listings, submit updates, and add new services. This collaborative approach helps ensure the Finder remains a reliable and up-to-date resource for people living with HIV in London.
12. How can I update my service listing or add a new one?
We welcome updates from service providers. Add a new service via the welcome page, click the add button (+) and complete the details. To update existing details, please email: HIVservicesfinder@fasttrackcities.london
13. Why do you ask for contact details when adding a service?
If you choose to submit a listing, you must provide contact details. We may need to verify the information and will follow up using the submitters contact information if clarification is needed. This information is stored securely and not shared publicly.
14. What information should be included in a service listing?
We aim to make listings as useful as possible. Please ensure website and contact details are correct, borough coverage is accurate, service descriptions clearly explain support offered, and location details (postcode or address) are included where possible. This helps improve both the directory and the interactive map.
15. Which organisation owns the Finder?
The Finder has been designed to be sustainable, flexible and easy to maintain. It is hosted by Fast-Track Cities London. It uses a cloud-based, no-code platform, meaning it can continue to be updated and even transferred to another organisation in the future if needed.
16. How can I give feedback about the Finder?
We welcome feedback from both users and providers. If you spot an issue, have suggestions, or want to share your experience, please contact us at: HIVservicesfinder@fasttrackcities.london
17. Why is this tool important?
Access to the right support at the right time can significantly improve health outcomes and quality of life. This Finder aims to make services easier to find, reduce barriers to access, and strengthen support networks across London.